Can't Start a New Adventure

RhcdeRash
Level 1
6 months ago
  1. I have updated to the Spring Update - Hotfix 29/03/2021
  2. I have verified my files via Steam
  3. I tried uninstalling and reinstalling


Steps to reproduce:

  1. I created my characters (4 of them)
  2. Clicked "New Adventure"
  3. Selected my 4 characters
  4. Clicked "Start Game"
  5. Kept Default settings for Brightness and Contrast
  6. Clicked "Start Game"
  7. Waited for the loading screen to present the button labeled "Click or Press Any Key to Start" NOTE: My cursor isn't visible on the loading screen
  8. I have tried both clicking the button and pressing either the spacebar or the enter button.
  9. I end up on a screen that the bottom half is gray and the top half is blue and white, the white portion appears to be clouds. (Screenshot below)
  10. Once on this screen, the game never responds until I stop the game in the Steam client

I have also included my Player.log contents for additional findings.


Screenshot:



Player.log

Begin MonoManager ReloadAssembly

- Completed reload, in  0.147 seconds

D3D11 device created for Microsoft Media Foundation video decoding.

<RI> Initializing input.

<RI> Input initialized.

<RI> Initialized touch support.

UnloadTime: 0.747900 ms

WwiseUnity: Sound engine initialized successfully. 

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug/Debug.bindings.h Line: 35)

Unloading 6 Unused Serialized files (Serialized files now loaded: 0)

Unloading 8 unused Assets to reduce memory usage. Loaded Objects now: 6779.

Total: 12.455800 ms (FindLiveObjects: 0.383200 ms CreateObjectMapping: 0.200200 ms MarkObjects: 11.821100 ms  DeleteObjects: 0.050600 ms)

Unloading 0 Unused Serialized files (Serialized files now loaded: 0)

Unloading 0 unused Assets to reduce memory usage. Loaded Objects now: 6779.

Total: 12.188600 ms (FindLiveObjects: 0.371800 ms CreateObjectMapping: 0.196300 ms MarkObjects: 11.605100 ms  DeleteObjects: 0.014700 ms)

WARNING: Shader Unsupported: 'Hidden/Nature/Terrain/Utilities' - All passes removed

WARNING: Shader Did you use #pragma only_renderers and omit this platform?

WwiseUnity: There are multiple AkWwiseInitializationSettings objects instantiated; only one will be used. 

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug/Debug.bindings.h Line: 35)

Unloading 3 Unused Serialized files (Serialized files now loaded: 23)

Unloading 29212 unused Assets to reduce memory usage. Loaded Objects now: 115105.

Total: 525.235000 ms (FindLiveObjects: 11.105100 ms CreateObjectMapping: 11.674400 ms MarkObjects: 489.673000 ms  DeleteObjects: 12.782200 ms)

Shader 'Lux Lit Particles/ Tess Bumped': fallback shader 'Lux Lit Particles/ Bumped Smoke' not found

WwiseUnity: There are multiple AkWwiseInitializationSettings objects instantiated; only one will be used. 

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug/Debug.bindings.h Line: 35)

Unloading 2 Unused Serialized files (Serialized files now loaded: 62)

Unloading 2947 unused Assets to reduce memory usage. Loaded Objects now: 180309.

Total: 618.842000 ms (FindLiveObjects: 20.534400 ms CreateObjectMapping: 8.082400 ms MarkObjects: 587.886100 ms  DeleteObjects: 2.338800 ms)

WindowsVideoMedia error 0x887a0005 while reading G:/Apps/Steam/steamapps/common/Slasta_COTM/Solasta_Data/StreamingAssets/CotmIntroduction.mp4

Context: IMFSourceReader::WaitForSample in StepAllStreams

Error details: The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Track types:

   Unreadable Track

(Filename:  Line: 3648)

RhcdeRash
Level 1
6 months ago (edited)

Also, the game has run fine for me in previous releases. The above-mentioned issue started when I updated my game to the Spring Update.

Tactical Myzzrym
Level 14
Tactical Adventures Dev
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6 months ago

Thanks, reported

Tactical Myzzrym
Level 14
Tactical Adventures Dev
Discord Link Steam Link Newsletter Link Developer Badge
6 months ago (edited)

The issue is linked to your media player trying to read the intro movie: WindowsVideoMedia error 0x887a0005 while reading G:/Apps/Steam/steamapps/common/Slasta_COTM/Solasta_Data/StreamingAssets/CotmIntroduction.mp4 

Did you install new video codecs or did anything related to your video player on your PC since last time you played?

What you could try:

- Update your graphic card driver

- Make sure you are up to date with your windows update

- If it still doesn't work, put a small .mp4 file in that folder and rename it CotmIntroduction.mp4 (to replace the original one) and see if it works

RhcdeRash
Level 1
6 months ago (edited)

I wasn't able to resolve the video issue, however...I did press "Esc" this time while on the above-mentioned screen and was able to move past the intro video. I guess that is a workaround for now. 


I did a test with a small .mp4 but there was no change in outcome.

I didn't change my video codec.

I am up to date on Windows Updates.

Дмитрий
Level 11
6 months ago (edited)

Same issue here. Maybe something about my system info could help to find the problem.

A Google Drive folder with saves, logs, etc: https://drive.google.com/drive/folders/1XQP9YmaVC8vu84tWyBDEULCFdMBoOPLy?usp=sharing

Game info: version 0.5.42 in Spring Hotfix Beta branch, Steam.

System info: Windows 7 (64 bit) SP1, Intel Core i5-4570, 16 GB RAM, GeForce GTX 1070, 1080p monitor.

Дмитрий
Level 11
6 months ago (edited)

UPD: it's a bug in Unity: https://issuetracker.unity3d.com/issues/windows-7-windowsvideomedia-error-0xc00d36b4-error-is-thrown-when-loading-a-video-with-the-videoplayer

It's been fixed in 2021.2.X, devs might want to update it if it's not too much additional work.

It's planned to be fixed for 2019.4.X which devs are using now, but will take some time. In the meantime, it can be resolved with rolling back to 2019.4.15f1 or earlier, as the issue wasn't present until 2019.4.16. Unless that rollback would cause more issues, ofc.

Loswaith
Level 6
Newsletter Link Kickstarter Backer Armorsmith (Bronze)
4 months ago (edited)

I'm having this Issue in the kickstarter backer update.

I also don't recall having the issue previously and I've not changed codecs (so seems the Unity issue lingers).

Since the spring update I have had a black screen on the main startup page as well, but still see the menu banner (like it isn't loading some splash graphic), not a major issue (perhaps related).

Videos play fine manually too FYI.

Maybe some error catch to ignore the intro (or an option to disable intro video) so the game can progress could be a work around until unity gets it fixed correctly.

A simple fix seems to make it work happily is if you rename the video file (CotmIntroduction.mp4 ), it then just jumps to the text before the tutorial scene, without playing the introduction video (that can be done manually if need be).


- Loswaith