Black Screen When Starting Campaign & Infinite Loading Screens Fix

Tactical Myzzrym
Level 14
Tactical Adventures Dev
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2 weeks ago (edited)

Black Screen / Weird Cloud When Starting Campaign 

Some people are running into an issue when they first launch the campaign - after loading with the Tavern Concept Art screen in the background, they get... either a black screen, or a weird skybox showing some clouds.

This issue happens because Windows N SKU specifically removes the media foundation media stack from Windows which means that anything that relies on the media stack (like Unity based games) will not function.The Media Feature Pack (which in recent versions of Windows N is under the optional features settings) will install the missing media foundation (and windows media player) back into Windows N and the game should work

  1. Solution #1: Go to your nvidia control panel, on "manage 3d settings" page hit the "restore" button to revert to default settings 
  2. Solution #2: Download and install Windows Media Feature Pack here: https://www.microsoft.com/en-us/software-download/mediafeaturepack 
  3. Solution #3: Rename/delete CotmIntroduction.mp4 that can be found in \Steam\steamapps\common\Slasta_COTM\Solasta_Data\StreamingAssets\

Infinite Loading Screen 

Are you having issues with loading screens? As in you sat there for more than 10 minutes, had time to get a coffee, thought about your life and mused about the meaning the universe? 

First of all, uninstall any mods you may have installed for Solasta. Modding is great, and we all love it - but hacking the code to mod the game can always lead to significant instabilities.

After that, the usual solution is to verify your Game Files Integrity on Steam:

Sometimes, Steam doesn't download the patch properly but still pretends that the download is finished (Steam with those Nat 20 Deception rolls). Because of that, your game is effectively corrupted and you'll end up running into an infinite loading screen at some point - or even just when launching the game. Verifying your Game Files Integrity forces Steam to re-check the game folder, and download the missing files when it realizes it made a woopsie.

To verify your Game Files Integrity on Steam:

  • Make sure you quit the game before doing anything
  • Open your Steam Library
  • Right click on SOLASTA Crown of the Magister
  • Click on "Properties..." (at the bottom)
  • On the top of the Properties window, select "Local Files" (3rd tab)
  • Click on "Verify Integrity of Game Files..." (4th option)
  • Done! Now you just have to wait for Steam to verify / download the missing files
  • Here is an image guide: https://www.solasta-game.com/storage/cms/OX5xveUinIV9VtDbWn5Y1bhArSbn83WzoaEq4PGS.png
jskywlkr
Visitor
2 weeks ago (edited)

Hey good day, what do I do if i did the game files integrity one and it still just loads up? should I reinstall it instead?

edit: reinstalled it, still no dice. please give me a fix for the infinite loading issue

Rentier
Level 9
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2 weeks ago

1.0.17 video still not working (win7, nvidia 3d reset, steam verified, intro / background videos play fine in windows media player but not ingame)

2 weeks ago

I'm having the same problems with Xbox Games Pass version. Worked absolutely fine when I installed it yesterday. Today I can't get past the initial loading screen. Tried all of above, reinstalling, updating everything possible, and still no joy :(

ifnotmoreso
Level 1
2 weeks ago

Thanks for posting this fix! Re-naming the intro mp4 fixed the issue for me. This needs a patch asap - I almost requested a refund! The game is so incredibly complex - it's kind of funny that something as simple as not loading an mp4 could be a showstopper. 

JimEd
Visitor
2 weeks ago

Hallo.

My game freezes on the loading screen leaving the first town for the first time. I've verified file integrity and unisnstalled / reinstalled the game. Still freezes on the transition load. Also, it crashes when I come out of the map.

Any other suggestions please or do I have to wait for the next patch?

Krüger
Visitor
2 weeks ago

I have a campaign about 2 hours in, and i wanted to start a new game with only custom characters

I get infinite loading screen trying to start a new campaign with these characters. I can get back into my old save just fine

am using GOG version and already tried the verify/repair button

poleto
Visitor
2 weeks ago

I'm having the same problems with Xbox Games Pass version. Worked absolutely fine when I installed it yesterday. Today I can't get past the initial loading screen. Tried all of above, reinstalling, updating everything possible, and still no joy :(


Any solutions to this? I'm having the same problem on Xbox game pass on PC. 

Gaba
Visitor
2 weeks ago (edited)

I have the same problem: black screen after character creation and trying to start the game.

Solution 1 did not work

solution 2: My system is win 7 and the system requirements say that this is ok. The windows media feature pack is for win 10.

solution 3: I bought the game on GOG. But found the file and it worked. Please fix :) I am looking forward to this game. I hope there will not be similar issues again.


mattronic
Level 1
2 weeks ago

Another datapoint:
I had this issue when installed via Xbox Game Pass and only Solution 1 worked.
For reference on Windows 20H2 w/  the Game Pass version Solution 2 isn't relevant to the OS and Solution 3 isn't possible due to the way the OS protects files pulled from Game Pass / Windows Store.

Rmunso
Visitor
1 week ago

I had it to with game pass , I tried to restore default settings of nvidia , but it doesn t worked ... Any other idea ? thanks a lot 


JimEd
Visitor
6 days ago

A reinstall fixed this for me in the end.

khaotik2
Visitor
6 days ago

Removing the CotmIntroduction.mp4 fixed the issue for me.

Apoca
Level 1
3 days ago

Another datapoint:
I had this issue when installed via Xbox Game Pass and only Solution 1 worked.
For reference on Windows 20H2 w/  the Game Pass version Solution 2 isn't relevant to the OS and Solution 3 isn't possible due to the way the OS protects files pulled from Game Pass / Windows Store.

Sadly Solution 1 didn't work for me. I was thinking of Solution 3 but Game Pass just won't let me do it. Hoping an update fixes it before my gamepass ends. Only got it for this game.

Schlobb
Level 8
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3 days ago

Found this on the Steam forum. I haven't tried it as I don't have the problem.

The intro cinematics uses windows media player or at least some of it's codexes. This bug happens if you havent installed it.

For Windows 10:

Open Settings.
Click on Apps.
Click on Apps & features.
Click the manage optional features link. Apps & features settings.
Click the Add a feature button. Manage optional features settings.
Select Windows Media Player.
Click the Install button. Install Windows Media Player on Windows 10.
-
Or go here and click the link and it will open the right window for you.
https://support.microsoft.com/en-us/windows/get-windows-media-player-81718e0d-cfce-25b1-aee3-94596b658287